Store Policy

Store Policy

Welcome to Elegant Drapes. Please review our store policies for important information regarding **orders, shipping, returns, and customer service**.


📦 Order Processing

All orders are processed within **1 to 3 business days** (excluding weekends and holidays) after receiving your order confirmation.

Custom-made and made-to-order curtains may require additional processing time. You will receive an email notification once your order has shipped.


🚚 Shipping Policy

We offer **free shipping** for all orders within the USA and Europe.

  • USA Shipping: Estimated delivery within **7 days** after shipment.
  • Europe Shipping: Estimated delivery within **15 days** after shipment.
  • International Shipping: Shipping times and costs vary based on location.

For full details, visit our Shipping Policy page.


🔄 Return & Refund Policy

We want you to love your purchase! If you are not satisfied, please review our return policy:

  • Returns are accepted within **30 days** of delivery.
  • Items must be unused, in original packaging, and in perfect condition.
  • Custom orders and made-to-measure curtains **are non-refundable**, unless defective.
  • Customers are responsible for return shipping costs unless the item is defective.
  • Refunds are processed within **5-7 business days** after receiving the returned item.

To start a return: Contact us at info@cupplz.com.


💳 Payment & Billing

We accept the following payment methods:

  • Visa, Mastercard, American Express, and Discover
  • PayPal and other secure online payment options

If you experience any billing issues, please contact us for assistance.


🔒 Privacy & Security

Your privacy is important to us. We use **secure payment processing** and do not store your payment details. For more information, visit our Privacy Policy.


📞 Contact Us

If you have any questions, feel free to reach out to us:

Email: info@cupplz.com

Phone: +1 218-241-7166

Address: 3080 Park Pond Way, #43, Kissimmee, FL 34741


© 2025 Elegant Drapes. All rights reserved.