Store Policy
Store Policy
Welcome to Elegant Drapes. Please review our store policies for important information regarding **orders, shipping, returns, and customer service**.
📦 Order Processing
All orders are processed within **1 to 3 business days** (excluding weekends and holidays) after receiving your order confirmation.
Custom-made and made-to-order curtains may require additional processing time. You will receive an email notification once your order has shipped.
🚚 Shipping Policy
We offer **free shipping** for all orders within the USA and Europe.
- USA Shipping: Estimated delivery within **7 days** after shipment.
- Europe Shipping: Estimated delivery within **15 days** after shipment.
- International Shipping: Shipping times and costs vary based on location.
For full details, visit our Shipping Policy page.
🔄 Return & Refund Policy
We want you to love your purchase! If you are not satisfied, please review our return policy:
- Returns are accepted within **30 days** of delivery.
- Items must be unused, in original packaging, and in perfect condition.
- Custom orders and made-to-measure curtains **are non-refundable**, unless defective.
- Customers are responsible for return shipping costs unless the item is defective.
- Refunds are processed within **5-7 business days** after receiving the returned item.
To start a return: Contact us at info@cupplz.com.
💳 Payment & Billing
We accept the following payment methods:
- Visa, Mastercard, American Express, and Discover
- PayPal and other secure online payment options
If you experience any billing issues, please contact us for assistance.
🔒 Privacy & Security
Your privacy is important to us. We use **secure payment processing** and do not store your payment details. For more information, visit our Privacy Policy.
📞 Contact Us
If you have any questions, feel free to reach out to us:
Email: info@cupplz.com
Phone: +1 218-241-7166
Address: 3080 Park Pond Way, #43, Kissimmee, FL 34741
© 2025 Elegant Drapes. All rights reserved.