FAQ
Frequently Asked Questions
Have questions? We’ve got answers! Below, you'll find information about our **products, orders, shipping, and returns**.
🪟 Product Information
Our curtains are crafted from **high-quality fabrics** such as linen, cotton, velvet, and blackout materials to suit different styles and needs.
Yes! We offer **custom-made curtains** tailored to your specific measurements and preferences. Contact us for custom orders.
Yes! We offer **blackout curtains** that block out light and **UV-resistant options** to protect your furniture and home from sun exposure.
🚚 Orders & Shipping
Orders are processed within **1-3 business days**, while custom orders may require additional time.
USA: Estimated delivery within **7 days**.
Europe: Estimated delivery within **15 days**.
International: Delivery times vary based on location.
Yes! You will receive an **email with tracking details** once your order ships. Track your order here.
🔄 Returns & Refunds
We accept returns within **30 days** of delivery for unused items in original packaging. Custom-made curtains are non-refundable unless defective.
Refunds are processed within **5-7 business days** after we receive the returned item.
💳 Payments
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and secure online payment options.
Yes! We use SSL encryption and trusted payment gateways to keep your payment details safe.
📞 Need Further Assistance?
If you have additional questions, feel free to contact us:
Email: info@cupplz.com
Phone: +1 218-241-7166
Address: 3080 Park Pond Way, #43, Kissimmee, FL 34741
© 2025 Elegant Drapes. All rights reserved.