FAQ

Frequently Asked Questions

Have questions? We’ve got answers! Below, you'll find information about our **products, orders, shipping, and returns**.


🪟 Product Information

Our curtains are crafted from **high-quality fabrics** such as linen, cotton, velvet, and blackout materials to suit different styles and needs.

Yes! We offer **custom-made curtains** tailored to your specific measurements and preferences. Contact us for custom orders.

Yes! We offer **blackout curtains** that block out light and **UV-resistant options** to protect your furniture and home from sun exposure.


🚚 Orders & Shipping

Orders are processed within **1-3 business days**, while custom orders may require additional time.

USA: Estimated delivery within **7 days**.

Europe: Estimated delivery within **15 days**.

International: Delivery times vary based on location.

Yes! You will receive an **email with tracking details** once your order ships. Track your order here.


🔄 Returns & Refunds

We accept returns within **30 days** of delivery for unused items in original packaging. Custom-made curtains are non-refundable unless defective.

Refunds are processed within **5-7 business days** after we receive the returned item.


💳 Payments

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and secure online payment options.

Yes! We use SSL encryption and trusted payment gateways to keep your payment details safe.


📞 Need Further Assistance?

If you have additional questions, feel free to contact us:

Email: info@cupplz.com

Phone: +1 218-241-7166

Address: 3080 Park Pond Way, #43, Kissimmee, FL 34741


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